Delivery & Returns

Neowall Returns Policy

As well as complying with distance selling regulations, if for any reason you are unhappy with your purchase you can return the products to us within 28 days for your choice of exchange, full refund or a credit note. 

To return an item, log-in to your account at neowall.co.uk  and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your order number with your return, stating if you would like a refund, credit or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Neowall cannot take responsibility for return items damaged or lost in transit.

Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.

If you have any questions about our returns policy, please get in touch with the Neowall  customer service team on info@neowall.co.uk.

All products are delivered from Leicester, United Kingdom